Salon Policy
24 Hour Cancellation Policy
Repeat Appointment Cancellations
We ask that you reschedule at least 24 hours in advance of the start of your appointment if you need to cancel your appointment.Please do not call the salon or email to cancel. Deposits are non -refundable. Can be used toward next service scheduled within 30 days if canceled within 24 hours. Same day cancellations, cancellations with less than 24 hours and no-shows will be charged 100% of the scheduled service, to be invoiced or charged to the credit card on file. You will not be able to book another appointment until your account is in good standing.
Our software tracks cancellations that are made without 24 hour notice. Any guest that has multiple cancellations without 24 hour notice will be placed on a “guarantee required” status. Guests placed on this status are required to guarantee their future appointments with a credit card or gift card. Guests in a “guarantee required” status are subject to the same cancellation policy terms. A fee equal to the full service amount will be charged to the credit card or gift card if the full 24 hour notice is not given. It is always our mission to ensure excellent customer satisfaction. BCSx HAIRCARE reserves the right to reschedule or cancel client appointment without advanced notice. Refunds or deposits will be returned to client after review by management.
Late Arrivals
If you are more than 15 minutes late without contacting us, your appointment will be canceled and deposit will be forfeited. No EXCEPTIONS! We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make me aware of your schedule when scheduling your appointment in the note section.
Checking In
Please arrive 15 minutes prior to your service appointment to allow adequate time to fill out our consultation form or you may fill out beforehand. Link above under services & scroll to the bottom. Consultation forms are required for all new clients, chemical services, keratin treatments, allergies, and hair extension.
Credit Card Processing Fee
Children Policy
To offset the fees imposed by the credit card companies, we charge a processing fee whenever you make a payment via invoice or credit card. You have the option of using cash in order to avoid credit card processing fees when paying in salon . Thank you for your understanding and your business.
We offer a relaxing environment for both our guests and staff and ask that you arrange for childcare prior to your visit to help maintain the integrity of our atmosphere.
Guarantee
Salon staff is trained and educated in the newest trends, and techniques. However, if for some reason you are unsatisfied with the services received, we ask that you call within 2 DAYS of receiving services. We do not offer refunds, but we will work with you to correct any issues you may be having. We want you to be satisfied with your services. In most cases, in salon evaluations are necessary in order to determine appropriate action.
Returns
Unopened merchandise may be returned for a merchandise credit within 3 days of purchase.No refunds!!!
Gift Cards
Gift card are available for your gift giving convenience and are offered in any amount of $25 or more. Once issued, they will expire after 6 months. Gift cards does not include gratuities and are not redeemable for cash. You can add value at any time. Cards are a convenient way to prepay for all available services. Cards will be debited the service amount for any no-show appointments.
Cell Phones
We ask, as a courtesy of all guests , for cell phones to be set to vibrate upon entrance of the studio.
Due to Covid-19 we are only seeing guest that are receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. Due to space we ask that you please refrain from bringing guests that are not receiving a service. For the safety of our guests, BCSx HAIRCARE, prohibits the use of salon equipment by clients. This includes blowdryers.flat irons, shears, brushes, combs, and curling irons.
DISCLAIMER - BCSx HAIRCARE dba Beleza Couture Studio salon does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed or performed in the salon and/or on this website.